FAQ

			COMMON TICKETING QUESTIONS How do I know that the Box Office received my subscription order, and when will I receive my tickets? Your canceled check or credit card statement will be your receipt of payment and proof that your order has been processed. All series subscriptions will be mailed by September 2008. May I make a specific seating request? We welcome any specific seating request but cannot guarantee that the requests can be fulfilled at the time of purchase. The ability to fulfill your request depends on seating availability at time of processing. How are series subscriptions seating assignments determined? Seating assignments are based on the following criteria: • LEVEL OF DONORSHIP The cost of a ticket does not cover the full cost of presenting a performance. Contributions are deeply appreciated and at certain levels carry a privilege of priority seating. More information • DATE ORDER RECEIVED IN BOX OFFICE Return your subscription order promptly by mail or fax, or by calling the Box Office starting at 11:30 a.m. Wednesday, July 16 to complete a series subscription over the phone with a Box Office team member. • PRIOR SUBSCRIPTION HISTORY We appreciate your continued patronage as a subscription ticket holder. Your continued support will place you ahead of new subscription ticket buyers.

	WHERE IS THE PERFORMING ARTS CENTER LOCATED? The Santa Clarita Performing Arts Center at College of the Canyons serves the college and the City of Santa Clarita. It is located on the campus of: College of the Canyons 26455 Rockwell Canyon Road Santa Clarita, CA 91355 Location map l Campus map WHAT ARE THE CENTER'S PHONE NUMBERS? Adam Philipson, Managing Director: (661) 362-5305 Tami Toon, Theater Manager, (661) 362-5883 Brodie Steele, Technical Director, (661) 362-5041 Brent Denison, Box Office Manager: (661) 362-5307 Sharon Collins, House Manager: (661) 362-5306 Bonni McGhee, Administrative Assistant, (661) 362-5343 Box Office: (661) 362-5304 Donations: (661) 362-3434 (Foundation) Security: (661) 362-3229 CAN I GET ON A MAILING LIST TO LEARN ABOUT UPCOMING EVENTS? You can request to be placed on a postal mailing list by filling out our online request form. To receive email alerts and newsletters, subscribe by entering your email address and clicking "go" in the "Stay Connected" field to the right. HOW DO I BECOME A DOCENT OR VOLUNTEER? You may call Sharon Collins, House Manager, at (661) 362-3434; fill out our online request form, or inquire about volunteer opportunities during your next visit. HOW MANY SEATS ARE IN THE CENTER? Both the Black Box theater and the proscenium stage theater have seating that can be affected by configuration and technical requirements of individual events. Generally, however, the Black Box can seat about 100 people, while the main theater can seat 886 to 926 people. DOES THE CENTER ACCOMMODATE WHEELCHAIRS? Yes, the building accommodates patrons who use wheelchairs. MAY I SEE A SEATING CHART? The seating chart shows how the general seating arrangement of the orchestra and balcony areas. Not all seats will be available for all shows. Wheelchair seats are designated. HO DO I PURCHASE TICKETS? You can purchase tickets online, in advance, in-person at the Box Office or at the door if tickets are still available. Credit cards accepted for payment are Visa and MasterCard. DO YOU HAVE GROUP RATES? Group rates are available for some performances. Please call the Box Office at (661) 362-5304 for more information. WHERE SHOULD I PARK, AND HOW MUCH DOES IT COST? Parking is free for most Performing Arts Center events. College of the Canyons has ample parking in its student parking lots. Being a busy college campus, some daytime events may encounter parking difficulties, but look for signs directing you to event parking. Valet parking will be available for some events. Campus map WHAT IS THE CENTER'S SMOKING POLICY? Smoking is prohibited in the Performing Arts Center. If you are a smoker, look for clearly marked “smoking areas” outside of the building. CAN I BRING MY OWN FOOD OR DRINKS TO PERFORMANCES? No food or drink is allowed in either the main or Black Box theaters. A concession stand is located in the main lobby, first floor, of the Performing Arts Center, and all food and drink must be disposed of before entering the theaters. CAN I TAKE PHOTOS OR RECORD AT PERFORMANCES? No. Taking still or video pictures and/or using tape recorders are strictly prohibited. Any patron who brings a camera or recording equipment into the theater will be asked to leave it with the house manager. This equipment will be returned to the patron after the event is over. WHAT HAPPENS IF I ARRIVE LATE FOR A PERFORMANCE? To cause the least amount of disruption to the performance and to other patrons, if you arrive late you’ll be seated at the discretion of the house manager. You might not be seated in your assigned seats until intermission. MAY I BRING CHILDREN TO PERFORMANCES? We welcome family attendance at the Performing Arts Center. Children 2 and older will require a ticket for entrance. Strollers and baby seats are not allowed in the theaters. Only you can decide whether a performance is suitable for and interesting to your child. We also ask you take into consideration whether a child can sit quietly for an entire performance without disturbing other members of the audience. WHAT IS THE POLICY REGARDING CELL PHONES? The ringing of a cell phone can be distracting for both the audience and the performers. If you bring a cell phone into the theater, we ask that you turn it off or put it in “vibrate” mode before the performance begins. If you must use your cell phone during intermission, please remember to turn it off before re-entering the theater. DOES THE CENTER HAVE A DRESS CODE? It is extremely difficult to enforce a dress code in a public facility such as the Performing Arts Center. However, we believe that dressing nicely and acting responsibly are important ways of showing respect for the performers, technicians, theater workers and everyone who is working hard to bring high-quality entertainment to our community. The house manager reserves the right to deny entry to anyone who may be wearing clothing or acting in a manner that will disrupt other patrons or the performers. CAN THE PERFORMING ARTS CENTER BE RENTED? Yes. The Performing Arts Center may be rented during times when the stages are idle. More information .

			STAY CONNECTED! Stay up-to-date with Performing Arts Center programming by subscribing to our electronic newsletter and email alerts. Newsletters are sent quarterly; email alerts are sent periodically. Enter your email address in the field below and click "go" to get started.